Course Listing

To complete this training program, you are required to complete the following ten modules, in the order which they are presented. You must score at least 75% in order to pass each module. Each student may only have two attempts to score a passing grade.

Module 1 — Introduction to the Business Enterprise Program

  1. Before Randolph-Sheppard
  2. History and background -- National and Mini Randolph Sheppard
  3. Randolph Sheppard is a Food Service Priority

Learn more about Introduction to the Business Enterprise Program Module

Module 2 — Vending Management

  1. Introduction (Blindness Basics and what systems you will use to support your operation)
  2. Systems
  3. Distributor and Broker Relationships
  4. Storage Facility

Learn more about Vending Management Module

Module 3 — Café Operations

  1. Introduction -- 1974 Expansion
  2. Making the Most of Your Location
  3. ServSafe Requirement
  4. Kitchen Operations

Learn more about Café Operations Module

Module 4 — Developing Systems to Structure and Manage Your Business

  1. Checklist
  2. Quality, Service and Cleanliness
  3. Orientations
  4. Recipe Right

Learn more about Developing Systems to Structure and Manage Your Business Module

Module 5 — Sales

  1. Projections
  2. Historical Trends
  3. Building Sales in Your Location
  4. Healthy Menu Options

Learn more about Sales Module

Module 6 — Employee Hiring and Development

  1. Recruiting
  2. Interviewing
  3. Hiring
  4. Handbooks
  5. Scheduling

Learn more about Employee Hiring and Development Module

Module 7 — Labor and Cost of Goods Management

  1. Labor
  2. Developing a Team That Runs by Itself
  3. Cost-of-Goods
  4. Inventory Methods
  5. Choosing Food Distributors

Learn more about Labor and Cost of Goods Management Module

Module 8 — Customer Service for BEP

  1. Customer Service Isn't a Department
  2. Stories From All Over on How to Do it Best
  3. Creating an Environment of Excellence
  4. Habits From the Best

Learn more about Customer Service for BEP Module

Module 9 — Business Processes

  1. DBA
  2. Start-up Inventory
  3. Support
  4. Individual State Agreements
  5. Adaptive Technology
  6. Office Systems
  7. Data Tracking
  8. ServSafe

Learn more about Business Processes Module

Module 10 — Final Examination

Learn more about Final Examination Module

Module 11 — ServSafe: An Introduction

Learn more about ServSafe: An Introduction Module